VERSION FRANÇAISE   DEUTSCHE VERSION   VERSIÓN EN ESPAÑOL

 

ORDERING AT A GLANCE

  1. Go to the page of the product that interests you or our contact page.
  2. Click on the “GET A QUOTE” button. It will open a quotation form.
  3. Fill out the form. If you want to check the price of more than one product, add this information in the comment. Then submit the form.
  4. We will contact you by e-mail, phone or whatsappp and give you a full quotation. We will inform you about all active special sales and discounts. We usually do not organize the import customs clearance in your country. You have to check its cost by yourself.
  5. If you agree to the proposed prices, we will issue a pro forma invoice/purchase order on the basis of the details that you gave us in the form. If they are incomplete, we will ask you to provide us the missing information.
  6. You have to use the banking details on the pro forma invoice to transfer the payment for the goods. It is possible to pay in PLN, EUR, USD or GBP. You must cover all transfer costs – we must receive the full amount without deductions.
    • If you organise your own shipping or if you have chosen road or air shipping, you have to pay the full amount to confirm the order. It is possible to pay in parts, but your order will not be sent until we receive full payment from you.
    • If you have chosen sea shipping, you may pay the full amount at once or split the payment. If you prefer the second option you have to pay 50% of the total amount to confirm the order and the outstanding 50% immediately after you receive a B/L. We will not allow the carrier to deliver the goods to you until the goods have been paid for in full.
  7. Your order will be sent as soon as possible after you confirm it.

 

ORDERING PROCESS BASED ON DELIVERY METHOD

  1. To place an order requiring only road shipping you should:
    1. Indicate the product;
    2. Provide your details: full name or company name, registered office address, contact telephone number and e-mail address;
    3. Specify the delivery address;
    4. A pro forma invoice will be issued, which will constitute an agreement between the parties and will include payment terms and transfer details;
    5. Upon receipt of the full amount or a 50% deposit, the order is confirmed;
    6. Full payment must be made before your order leaves Coton’s premises;
    7. Coton is not responsible for any additional local charges. Customers are therefore advised to check and estimate them when placing their order.
  2. To place an order requiring sea shipping you should:
    1. Indicate the product;
    2. Provide your details: full name or company name, registered office address, contact telephone number and e-mail address;
    3. Specify the delivery address;
    4. A pro forma invoice will be issued, which will constitute an agreement between the parties and will include payment terms and transfer details;
    5. Upon receipt of the full amount or a 50% deposit, the order is confirmed;
    6. The customer receives a preliminary Bill of Lading for verification;
    7. The remaining 50% of the amount payable must be paid as soon as possible upon receipt of a document confirming the despatch of goods (if applicable);
    8. Goods will not be released until the seller has received the full amount. Customers are advised that release usually takes 2-3 days, so it is advisable to pay in advance to avoid any delays;
    9. Coton is not responsible for any additional local charges. Customers are therefore advised to check and estimate them when placing their order.
  3. To place an order requiring air shipping you should:
    1. Indicate the product;
    2. Provide your details: full name or company name, registered office address, contact telephone number and e-mail address;
    3. Specify the delivery address;
    4. A pro forma invoice will be issued, which will constitute an agreement between the parties and will include payment terms and transfer details;
    5. Upon receipt of the full amount or a 50% deposit, the order is confirmed. Full payment must be made before your order leaves Coton’s premises;
    6. The customer receives a preliminary Bill of Lading for verification;
    7. Coton is not responsible for any additional local charges. Customers are therefore advised to check and estimate them when placing their order.
  4. To place an order for self-pickup you should:
    1. Indicate the product;
    2. Provide your details: full name or company name, registered office address, contact telephone number and e-mail address;
    3. A pro forma invoice will be issued, which will constitute an agreement between the parties and will include payment terms and transfer details;
    4. Upon receipt of the full amount or a 50% deposit, the order is confirmed. The full amount must be paid before the goods are released.

 

POSSIBLE DELIVERY CONDITIONS

  1. Road delivery:
    • Road transport to the door takes place under DAP terms: the seller pays the cost of delivery to the door and insurance while the buyer is responsible for unloading (there is a possibility to use a truck with a tail lift for smaller goods, but this must be requested when placing the order because it is not the default option). If the goods are exported outside of the EU, the seller also pays the cost of export customs clearance while the buyer pays all charges in the country of destination, including import customs clearance;
    • Transport organised by the buyer takes place under FCA terms: the buyer pays the full amount for the goods before they are released from Coton’s premises and is responsible for organising delivery and import customs clearance while the seller indicates the customs agency to be used by the buyer for export customs clearance and pays the costs of this clearance;
    • Transport organised by the buyer takes place under EXW terms: the buyer pays the full amount for the goods before they are released from Coton’s premises and is responsible for organising delivery. If the product is exported outside the EU, they buyer has to organise export and import customs clearance and provide the seller with a CC599C (an export confirmation also known as IE599) after the goods have crossed the EU border (if the export customs clearance is not handled by a customs agency indicated by the seller).
  2. Sea delivery:
    • Sea delivery as LCL (Less-Than-Container Load) to a container freight station (CFS) takes place under CIF terms: the seller pays the costs in the country of shipment, insurance and freight to the port in the country of destination while the buyer pays all charges in the country of destination, including import customs clearance;
    • Sea delivery as FCL (Full Container Load) to a container yard (CF) takes place under CIF terms: the seller pays the costs in the country of shipment, insurance and freight to the port in the country of destination while the buyer pays all charges in the country of destination, including import customs clearance;
    • Sea delivery by FCL or LCL to the door takes place under DAP terms: the seller pays the costs in the country of shipment, insurance and freight to the door while the buyer pays the cost of customs clearance in the country of destination and is responsible for unloading (there is a possibility to use a truck with a tail lift for smaller goods, but this must be requested when placing the order because it is not the default option).
  3. Air delivery:
    • Air transport only to the airport takes place under CIP terms: the seller pays the costs in the country of shipment, insurance and transport to the port in the country of destination while the buyer pays all charges in the country of destination, including import customs clearance;
    • Air transport to the door takes place under DAP terms: the seller pays the cost in the country of shipment, insurance and delivery to the door while the buyer pays the cost of import customs clearance in the country of destination and is responsible for unloading (there is a possibility to use a truck with a tail lift for smaller goods, but this must be requested when placing the order because it is not the default option).

 

PAYMENT INSTRUCTIONS

These instructions do not apply to payments in euros from banks in EU countries, Switzerland, and the United Kingdom, because these countries are part of the SEPA payment system. This means that transfer fees are automatically determined by the banks, and you do not need to select any payment options. If you are paying in a different currency or from a different country, please make the payment in accordance with the provided explanations for SWIFT payments.

Banks around the world use a system for deciding who should pay transfer fees in SWIFT payments. It looks like this:

  • BEN – The seller covers all transfer fees charged by their bank and the fees charged by intermediary banks and the receiving bank.
  • SHA – The buyer covers all transfer fees charged by their bank and the seller covers the fees charged by intermediary banks and the receiving bank. Banks often choose this option as the default.
  • OUR – The buyer covers all transfer fees charged by their bank and the fees charged by intermediary banks and the receiving bank. You have to use this option to pay us.

When you do a transfer, it is not always so clearly described. Banks may phrase these options differently, give them different names or only imply what is going to happen. It all depends on a bank.

You are responsible for paying any fees arising from making the transfer. That means that you have to choose ‘OUR’ in details of charges. Our account must be credited with exactly the amount shown on the invoice, without any deductions. We do not agree to pay any bank charges.

IMPORTANT!

Please note that it is very easy to make a mistake when sending money to Poland. It happens quite often. You must fill in the transfer order in such a way that all transfer costs (both on your side and on ours) are covered by you. Due to the fact that banks often name payment options differently, it is essential to consult with your bank before making a transfer to avoid potential problems.


If you need more information, you can read Frequently asked questions (FAQ),